Privacy Policy
Last updated: July 13, 2026
This Privacy Policy explains how OpenCrate ("we," "us," or "our") collects, uses, and protects information you provide through the OpenCrate Voice website (the "Site"). We are committed to handling your information responsibly and transparently.
Information We Collect
When you fill out a lead form or pricing calculator, or otherwise contact us, we may collect:
- Contact details — your name, email address, and phone number.
- Business details — business name, website, industry, number of staff, locations, and current phone setup.
- Call & automation details — approximate call volume, current monthly phone cost, missed-call frequency, desired automation features, compliance needs, and notes you choose to share.
- Information you give us in correspondence, messages, or during a call audit.
We also collect basic technical information automatically, such as the pages you visit and anonymized usage statistics, to improve the Site. See the "Cookies & Analytics" section below.
How We Use Your Information
- To prepare a phone automation plan and respond to your request.
- To contact you about our services, schedule a call audit, and provide support.
- To improve our Site, services, and marketing.
- To comply with legal obligations and protect against fraud.
We do not sell your personal information.
Legal Basis for Processing (EEA / UK)
Where GDPR applies, we process your information based on your consent, our legitimate interests in responding to inquiries and operating our business, and to take steps at your request before entering into a contract.
Cookies & Analytics
The Site uses essential functionality to operate. Where we use analytics or similar measurement tools, we configure them to keep usage data aggregated or pseudonymized where possible. You can control cookies through your browser settings. We do not use cookies for cross-site advertising.
Third-Party Services
We use trusted third-party services to operate the Site and run our business, which may include website hosting, form handling, email delivery, calendar/scheduling, customer relationship management, and analytics providers. These providers process limited data as necessary to deliver their services. The Site also loads web fonts from a third-party font provider.
Data Retention
We keep personal information only as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, object to processing, request data portability, and withdraw consent. To exercise these rights, contact us using the details below.
International Transfers
Your information may be processed in countries other than your own. Where this occurs, we take steps designed to ensure an appropriate level of protection.
Children's Privacy
The Site and services are not directed to children under 16, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above when we do. Material changes will be noted on the Site.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at [email protected].